Our news

April 2026

Resident doctors (i.e. training doctors) and students

A reminder: we are a training practice which means we are fortunate to host resident doctors as well as medical students. This forms an important part of their training as our future doctors. Last month, we welcomed a new resident doctor (Foundation year 2 training doctor), Dr Sarah Yasin, who will be working with us for 4 months. And we will continue to have medical students on a rolling 5 weekly basis.

Please let reception know if you prefer not to see a medical student or have one present during your consultation. Experienced GPs are involved in all patient care including reviewing patients that are seeing resident doctors or medical students. We hope that you are able to welcome them – they are here to learn from you!

Languages

If English is not your first language, please scroll to the bottom of this page to find a drop down menu and translate everything on our site (including this sentence) into different languages. Also, please see our Languages page as it provides information on how you can call an interpreter who can then call the practice or NHS24. Our receptionist also have a translator device which can help if you do come to the front desk. However, it is often much better if you can call via an interpreter.

Text messages

Please make sure we have an updated to mobile phone number for you. We are moving as much of our communication to text messaging as possible as this is the quickest way of communicating with you (e.g., giving you results).

Patient Access

As of last month, those who are registered for ‘Patient Access’ (electronic access to your medicines) can also book appointments with GPs online. You will need to register for this service, but this online system makes ordering your repeat prescriptions much easier. It will list all current medications and all you have to do is select which ones you need. Patients that have access to Mobile apps or internet can register for this; please pick up a registration form from reception.

Ordering Prescriptions by phone

Please allow 2 working days for collection of prescriptions. This is to avoid disappointment and or a wasted journey, as your prescription is unlikely to be ready before this.

To order a repeat prescription please phone the prescription line on 0141 211 6169 or 0141 211 6090 and choose option 1. Our phone lines are very busy, and we still have many patients phoning the receptionists for prescriptions. When this happens, we will transfer you to the prescription line to free up the line for other patients who may be calling with urgent problems. We monitor our prescription line every day.

Pharmacy Minor Ailments Scheme

Our local Pharmacies all take part in the Minor Ailments Scheme.  You will be able to get advice and free treatment from your community pharmacist for minor illnesses and ailments such as: acne, athlete’s foot, back ache, cold sores, constipation, cough, diarrhoea, ear ache, eczema and allergies, haemorrhoids (piles), hay fever, headache, head lice, indigestion, mouth ulcers, nasal congestion, period pain, thrush, sore throat, Threadworms, warts and verrucae.

If your pharmacist feels that it is better for you to see your GP then they may refer you directly or tell you to make an appointment with your GP. Advice on self-help minor illness can also be found on www.patient.co.uk and www.nhs24.com

Your Contact Details

Please let us know if you change your phone number or move house.  It is important that we have your up to date contact details. Every day we have to contact patients with details of blood results, changes to medication or so we can make them a follow-up appointment with a doctor or nurse. When possible we will do this by telephone. However, if your number is not correct we have to post this information to you, and the information may be delayed. Should you be referred to the Hospital, these appointments will be sent to the address that we supply. If this address is wrong there may be a delay in your treatment.